Important Information
Return Period:
30 days from the delivery date
Restocking Fee:
None
Refund Processing Time:
Processed within 7 days after approval
Return Shipping Costs:
Customer is responsible for shipping costs
Exchanges:
Accepted under the conditions specified below
Return Requirements
You can return items within 30 days from the delivery date. To qualify for a return, items must meet the following conditions:
- Unused and unwashed
- Returned in their original packaging
- All tags and accessories must remain intact
Returns requested after the 30-day period will not be accepted.
How to Return an Item
Please follow the steps below to complete your return:
- Contact Us
Email support@averiques.com with your order number and the reason for your return. Returns submitted without prior approval cannot be processed. - Follow Our Instructions
Once your return is approved, our support team will provide the return address and detailed shipping instructions. - Package Carefully
Ensure your item is securely packed to avoid damage during transit.
Note: Customer is responsible for shipping costs.
Refunds
Once we receive and inspect your returned item, you will receive an email notification regarding the status of your refund request.
If approved:
- The refund will be issued to your original payment method
- Processing can take up to 7 days after approval
- No restocking fees will be charged
- Refund timing can vary depending on your payment provider or financial institution
Exchanges
If you wish to exchange an item, please contact us at support@averiques.com with your order number and the details of your request. Our team will provide clear, step-by-step instructions to help you complete the exchange process.
Exchange Requirements:
- Items must be unused and unwashed
- Items must be returned in their original packaging
- All tags and accessories must remain intact
Once your request is reviewed and approved, we will assist you in arranging the exchange.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please reach out to us immediately at support@averiques.com and include the following:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
After verification, we will arrange one of the following:
- A replacement item shipped at no additional cost, or
- A full refund to your original payment method
Our team is committed to resolving these cases promptly to ensure your satisfaction.
Order Cancellations
If you'd like to cancel your order, please contact us as soon as possible at support@averiques.com. We will make every effort to process your cancellation request before the order is shipped. However, once the order has been dispatched, we're unable to accommodate cancellations.