Frequently Asked Questions
1. What are the requirements for returning an item?
You can return items within 30 days from the delivery date. To qualify for a return, items must meet the following conditions:
- Unused and unwashed
- Returned in their original packaging
- All tags and accessories must remain intact
2. How can I start a return?
Email support@averiques.com with your order number and the reason for your return. Returns submitted without prior approval cannot be processed.
3. How can I exchange an item?
If you wish to exchange an item, please contact us at support@averiques.com with your order number and the details of your request.
4. What if my item arrives damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please reach out to us immediately at support@averiques.com and include the following:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
5. What happens after verification of a damaged or defective item?
After verification, we will arrange one of the following:
- A replacement item shipped at no additional cost, or
- A full refund to your original payment method
6. How can I cancel my order?
If you’d like to cancel your order, please contact us as soon as possible at support@averiques.com. We will make every effort to process your cancellation request before the order is shipped. However, once the order has been dispatched, we’re unable to accommodate cancellations.
7. How long does it take to process and ship an order?
Order Processing Time: 1–2 days (Monday to Saturday).
Package Transit Time: 4–5 days (Monday to Saturday).
Total Estimated Delivery Time: 5–7 business days from the date of purchase.
8. Do you offer free shipping?
Yes, shipping is free on all orders within the United Kingdom.
9. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking link, allowing you to monitor your parcel’s progress in real time.
10. What should I do if my order is delayed?
If your parcel does not arrive within 5–7 business days, please allow up to 3 additional business days for possible transit delays. Should your order still not arrive after that extended period, please contact our support team at support@averiques.com. Our customer service representatives will investigate the issue promptly and ensure a satisfactory resolution.
11. What payment methods do you accept?
We provide several secure payment options. During checkout, you can select the method that suits you best: Visa, Mastercard, Maestro, American Express, UnionPay, PayPal, Klarna, Shop Pay, Google Pay, and Apple Pay.